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Major credit cards and paypal are accepted as payment options. Returns due to errors in packaging or item description will be fully refunded, including shipping costs, to buyer upon receipt of items in original condition and packaging, if applicable, within 30 days of purchase. Other non-clearance items will be accepted for return and refund within 30 days of original purchase with all shipping at buyer's expense. Yarn must be unwound and free of odor, pet hair, etc. for refund.